Shipping & Returns

Shipping Information

Our goal is to ship orders for in-stock items the same day or next business day depending upon time of receipt and processing requirements. Due to the cost of shipment, we do not ship to destinations outside the 48 Continental United States unless specific arrangements have been made. We also will not ship to PO Boxes. We most often ship your order via FedEx. However, upon request, we may also ship via a common carrier such as UPS. We may also ship via mail. If you want to check the status of a shipment, please e-mail us at: [email protected]. We will provide you with a shipping date, order number, method of shipment and tracking information.

Freight Claims

All shipments are made FOB shipping point. In the event of loss or damage to a shipment, you must note any shortages or damages on the delivery receipt, and then request the delivering carrier to make an inspection. A claim must then be filed on the carrier without delay. Claims for concealed loss or damage must also be filed with the carrier immediately upon discovery. While we do not assume any responsibility for freight claims, we will provide reasonable assistance to help you bring about settlement with the transportation company.

Returned Goods Policy

Material may not be returned without our prior authorization. We will give full credit for merchandise returned due to defects, subject to the terms of the manufacturer's warranty. We will also issue full credit for returns due to errors by us provided your request is made within seven days of your receipt of the merchandise. Returns due to customer error or change in requirements may be subject to a 30% restocking charge; outbound freight not originally billed to the customer and return freight charges. We also reserve the right to refuse return authorization. Return authorization may be requested emailing [email protected]. We reserve the right to refuse unauthorized returns. Only unopened and unused products will qualify for full return credit. We reserve the right to bill the customer for incomplete, damaged, or partially used product returned for reasons other than warranty, defects, or errors on our part. Custom products may not be returned. Orders for custom products that are cancelled may be billed partially, or in complete at our discretion. We will be reasonable in the exercising of this right. We will also provide lead times for custom orders. The default lead time is 8 weeks though short lead times are typical and possible. We will make reasonable efforts to make customer aware of delays via email or phone. Changes in custom specifications may also incur a price change. Should the change occur, we reserve the right to bill for the entire or partial bill depending on our progress.